Clients are invited to read the FOLLOWING GENERAL TERMS AND CONDITIONS carefully, as they contain important information for the proper use of the service.

They constitute a binding contract between the Client and IEuD.

1. DEFINITIONS
The following definitions may be used interchangeably in the singular and the plural. Terms that denote one gender include the other gender.

“Account” is the set of data requested from the Client during registration that allows them to be fully identified and to grant them access to the online services.

“Client” is the person who voluntarily chooses and accepts an online counseling process. The Client is the individual who uses the IEuD website to purchase and participate in one or more counseling sessions.

“General Conditions” or “Terms of Use” is the contract between the Client and IEuD that governs the rules of use of the Site and the conditions for the provision of the Services.

“Consultations”, “Provisions” or “Services” are online counseling services rendered by an IEuD Professional to a Client and aimed at achieving a shared goal.

“Cost of the Service” means the fee that the Client pays to IEuD for the online counseling service.

“IEuD” is the company ISTITUTO EUROPEO DELLE DIPENDENZE SRL, with registered office in Via Cernaia, 4 – 20121 Milan, (MI) and operational headquarters in Via Pier Lombardo 22 – 20135 Milan, VAT number: 06691360488 – Share capital: 10,000 fully paid up

“Booking” is a binding agreement under which IEuD undertakes to provide the service to the Client through its professionals, and the Client undertakes to participate. The Booking shall be deemed completed upon submission of the request and payment of the applicable fee.

“Professionals”, “Psychologists”, “Therapists”, “Psychotherapists” and TERP (Psychiatric Rehabilitation Technicians) are Professionals registered with the relevant National Professional Boards and authorized to practice their profession.

“Site” is the IEuD website (www.istitutoeuropeodipendenze.it) accessible through both desktop and mobile devices.

“Visitor” is the individual who accesses and browses the Site without creating an Account.

2. PREMISE
The development of remote communication technologies and their rapid spread have made it possible to use them not only for information or advertising purposes, but also to provide specific professional services.

Within this context, IEuD offers online counseling services specifically focused on issues related to addiction, whether behavioral or substance-related. It is therefore appropriate to provide the following guidelines to help inform and guide this professional practice at IEuD.

Ethical principles and the standards set out in the Code of Ethics also apply when services are provided with the support of remote communication technologies. The means through which the service is used must not affect ethical principles and rules of professional conduct.
Advances in remote communication technologies and in internet and mobile network connection speeds now allow for psychological, psychiatric, psychiatric rehabilitation, and counseling e-health interventions.
IEuD uses electronic hardware and software technologies for remote communication that allow for effective data protection.
Within the context of online services, it will always be the responsibility of the IEuD professional to verify the Client’s identity.
In online counseling, establishing prior in-person contact is NOT required in order to access the Services.
The storage and handling of data and information are governed by the provisions of applicable data protection and confidentiality regulations.

3. PURPOSE
These General Terms and Conditions govern the use of the Site and the Services provided by IEuD, on both desktop and mobile. IEuD provides Clients with a digital platform that allows them to book one or more Sessions and receive Services remotely through an audio or video conferencing system, depending on the Client’s available technological equipment.

Through the IEuD Site, the Client may: a) proceed with payment for the Sessions using the payment methods available on the Site; b) participate in the Session with the IEuD Professional by using peer-to-peer video calling software that enables real-time communication and interaction with the Professional.

The Site includes a section dedicated to Frequently Asked Questions to help Patients navigate the use of the Platform and the Services.

4. ACCOUNT REGISTRATION AND CONTRACT FORMATION
Access to the Site by the Visitor is free of charge and does not require registration.

However, Account registration is required if the Client intends to book and participate in a Session. To register an Account, the Client must confirm that they have read and accepted these General Terms and Conditions by selecting the appropriate checkbox and clicking the virtual confirmation and acceptance button.

During registration, the following personal data will be requested: name, surname, residence, tax code, telephone number and e-mail address. This information is necessary for contractual purposes and must be truthful, correct, and up-to-date. To complete Account registration, the Client must confirm that they have read and accepted the data processing terms by selecting the appropriate checkbox.

5. PLATFORM FUNCTIONALITY AND TERMS OF USE
IEuD is responsible for forwarding Booking requests to its Professionals.

IEuD may modify the functionalities offered by the Platform at any time for technical or commercial reasons; however, in the event of changes that substantially affect the characteristics of the Platform, IEuD will provide Clients with reasonable advance notice by sending a notification message. The Client is free to continue using the Platform with the new features or to discontinue use.

6. BOOKING, PURCHASE OF A SESSION AND PAYMENT METHODS
To complete the Booking, it is necessary to register an Account by entering the personal data requested in the registration form.

Once the Client has completed the registration form, they may confirm their intention to proceed with the Booking by clicking the virtual confirmation button. The user will be redirected to the payment page, where they can complete the Booking by proceeding with payment. Before the Booking is finalized and payment is made, it will always be possible to modify the information entered.

The Booking will be considered finalized upon payment of the Session Cost.

The Client authorizes the Company to charge their payment card for an amount equal to the Cost of the requested Session or Sessions and to collect such amount. Authorization to charge will be requested at the time of Booking. The Client is therefore aware that by making a Booking they will be charged an amount equal to the Cost of the Session or Sessions. It is understood that the Company is not able to know or control any fees charged to the Client by their bank at the time of payment authorization and therefore disclaims any related liability.

The Client may cancel any unused Sessions in accordance with the terms set out in the Contract.

7. TERMS OF USE AND TERMINATION
The Client agrees to comply with the following provisions:
Enter truthful and correct personal data in the registration form;
Register an Account only if of legal age;
Read these General Terms and Conditions carefully and refrain from accepting them if any of the terms contained herein are not clear;
Act with fairness and good faith.

The Client undertakes to use the Platform in accordance with the provisions set out below:
Comply with the applicable legal provisions;
Do not use the Platform for illegal or fraudulent purposes;
Do not transmit data or files that contain viruses or malware;
Do not use the Platform in a way that could cause damage to third parties, including Therapists;
Always provide accurate and truthful information and personal data;
Do not use the Platform to forward or transmit material that is sexually explicit, obscene, offensive, incites hatred or violence, or material or messages that incite the commission of offenses, that are discriminatory, racist, or that contain threats.

A breach of even a single provision set out in Article 7 shall result in termination of the Contract for material breach and the consequent removal of the Account.

8. DISCLAIMER OF WARRANTIES
IEuD cannot guarantee the uninterrupted operation of the hardware and software components used for the provision of the Services. It likewise cannot guarantee the absence of malfunctions of any kind, nor that it will be able to correct all defects or malfunctions that may arise during its use. However, while it cannot guarantee the absence of defects or malfunctions in the software that may cause delays, interruptions, or suspensions of the Services, IEuD shall use all reasonable efforts to intervene without undue delay in order to restore full functionality.

In particular, access to the Site and the Services may be temporarily interrupted for maintenance. In the event of maintenance, IEuD undertakes to notify the Client by email, with reasonable advance notice, of the period of interruption, or alternatively to publish a notice directly on the Site indicating the maintenance time window.

To the fullest extent permitted by law, IEuD excludes any liability, and the Client acknowledges and agrees that they shall have no claim whatsoever against IEuD in the event that the Services do not meet their expectations or do not exhibit any particular features or qualities.

9. AMENDMENTS TO THE GENERAL TERMS AND CONDITIONS AND TO THE PLATFORM FUNCTIONALITIES
IEuD reserves the right to make changes to the General Conditions at any time for technical or commercial reasons. The Client will be notified with at least 15 days’ notice at the e-mail address provided during registration.

If the Client does not intend to accept the changes, they agree to discontinue use of the Site and to delete their Account. In any event, it is the Client’s specific responsibility, irrespective of receipt of such notice, to regularly check the date of the most recent update indicated at the end of the Contract.

Once notice has been given in the manner set out above, the Client shall be bound to comply with the new General Terms and Conditions or, if they do not intend to accept the amendments, to immediately discontinue use of the Site.

10. RIGHT OF WITHDRAWAL AND BOOKING CANCELLATION NOTICE PERIOD
In accordance with Art. 47 of Legislative Decree No. 206/2005, as amended (Consumer Code), the Client’s right to withdraw from the counseling Contract is excluded. This Contract relates to counseling services provided by professionals to Clients, intended to advise and support them in strategies designed to maintain or restore their state of health. Accordingly, the provisions of Sections I to IV of Chapter I, Title III of the Consumer Code shall not apply to this Contract.

The Client will in any case have the right to cancel or modify the Booking up to 24 hours before the start of the Session. In the event of cancellation, the Client will receive a refund of the Session Cost. In the event of cancellation with less than 24 hours’ notice, the entire Session Cost will be charged.

If the Client fails to attend the Session, or reschedules the appointment without complying with the required notice period, or if they connect to the Session with a delay exceeding 15 minutes, the full cost of the Session shall be retained by IEuD.

It is understood that the Client may withdraw from these General Terms and Conditions at any time by requesting the deletion of their Account. Such withdrawal shall be effective solely vis-à-vis the Company and shall have no effect with respect to Services already booked, in relation to which the right of withdrawal is excluded as specified in Article 10.

11. OWNERSHIP OF CONTENT
All content made available by IEuD through the Site, including trademarks, distinctive signs, expressions, texts, and domain names used in connection with the Site and the Services, is the exclusive property of IEuD and any applicable rights holders.

Unless otherwise established by mandatory legal provisions, it is prohibited to modify, alter, distribute, disseminate, or reproduce the content made available by IEuD on the Site without prior authorization from IEuD.

Any unauthorized use constitutes a serious violation of copyright laws and of IEuD’s intellectual property rights and will be prosecuted in accordance with the law.

12. COMMUNICATIONS
IEuD may send technical communications related to the operation of the Site, including messages, communications, announcements, and notifications regarding the latest updates to the Services.

Clients and visitors may contact IEuD to request information or to report any technical issues related to Bookings or the operation of the Site by sending an email to the following address: info@istitutoeuropeodipendenze.it

13. APPLICABLE LAW AND JURISDICTION
This Contract is governed by Italian law.

For any dispute arising from the interpretation and/or performance of this contract, exclusive jurisdiction shall lie with the Court of Milan.

If the Client qualifies as a consumer under the Consumer Code, jurisdiction over any disputes shall lie with the court of the Client’s place of residence.

In accordance with Regulation (EU) No. 524/2013 of the European Parliament and of the Council, the following link to the European Online Dispute Resolution platform is provided: http://ec.europa.eu/consumers/odr/